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I have two different users under contentbasis.io
If I login to my Trello account as firstname.lastname@example.org it is different than if I login using Google with the same email.
I read the help article about merging account but that doesn't seem to address my two user issue.
To summarize: I have one account under Google as email@example.com (i.e. I login with Google)
And another acount as firstname.lastname@example.org through Trello
Thanks for bringing this to our attention, glad to help as best we can. I've opened a ticket on your behalf since this involves account details we wouldn't want to share in the community.
Once we've had a look, we'll follow up with you there and hopefully we can get this sorted out!