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Issues Creating Trello Account Edited

My goal is to create a unique Trello account for a shared email alias that my team uses. I'll outline the flow of steps that I have been taking below and indicate where the blocker is occurring: 

  1. I log out of my Trello account. Let's call it ''  
  2. I navigate to this page: 
  3. I fill in the fields to create an account with my team's email alias. Let's call it ''
  4. I click the "Create New Account" button
  5. BLOCKER: I am taken to the dashboard view and am logged in as '' and am not offered any feedback as to whether my "Create new Account" request has been submitted

Subsequent Troubleshooting Steps

  1. After moving through this flow I checked the Junk Email folder and the primary Inbox folder for ''. There is nothing there. 
  2. I went back into Trello to see if an account had already been created for ''. Trello reports that it does not have an account for ''. 
  3. I used my Incognito browser for the entire flow. Somehow it still logged me into ''. 

I'm sure there is a solution here and it is most likely tied to something I'm not seeing or doing. Help me out, community? 


1 answer

0 votes
Garrett Atlassian Team Jun 18, 2019

Hey @Joe_Martin 

Sorry to hear about the trouble here. So that we can take a closer look at this, would you mind reaching out to us at


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