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I´m working with Trello from germany. If I wanna use the package tracking addon, it always tells me, that it could not find my package. I always use "Deutsche Post" for shipping and on their own website it does work.
The Package Tracker power-up does list Deutsche Post as one of the carriers it supports.
Have you checked you're using the power-up correctly? See instructions on this help page: https://support.atlassian.com/trello/docs/using-the-package-tracker-power-up/
If it's still not working, I'd consider contacting Trello Support and asking for additional assistance - contact them via: https://trello.com/contact#/
The Package Tracker on my Trello Board looks like this:
When I click on the Link, it shows the following message:
"The shipment carrier doesn't have the tracking information in their system yet."
I will try contacting the Trello support team.
Anyway, thanks for your effort.