Is anyone else unable to use the Trello desktop app since last update on Mac OS?

[Anthony La Pusata]

Since updating yesterday (22/08/2024) my Trello desktop app on Mac OS 12.7.6 no longer works - at all. All I get is a blue and black block glitch (see attached images). I've done the usual uninstall/reinstall stuff but it consistently remains unusable.

Anyone else got this problem or knows how to fix it?

[Alina Kurishko]

Hey there, 

Thanks for raising this issue here! And sorry to hear you all encountered it! 

It appears you're facing a known bug related to the MacOS Update, which is associated with GPU Acceleration.

To resolve this, we recommend you try running the application by disabling the GPU Acceleration as a workaround. To do this, please run the following terminal command line:

/Applications/Trello.app/Contents/MacOS/Trello --args --disable-gpu 

If the one above doesn't work, you can try the following terminal command line:

/Applications/Trello.app/ --args --disable-gpu  

This command line will open the Desktop app without enabling GPU acceleration. Make sure to keep the terminal open at all times to ensure the app stays open. Alternatively, you can temporarily switch to using Trello in your browser until we resolve this problem. 

For now, we're tracking this problem in the following bug report: https://jira.atlassian.com/browse/TRELLO-620.

I would also encourage you to visit that bug, log in with your Atlassian account, and click Start watching this issue on the right panel. That way, when the ticket is updated by our development team, you'll be notified via email. 

Hope this helps! 🙂

Alina | The Trello Team

[Alina Kurishko]

Hey folks, 

We've got some good news to share with you today!

Our development team has already released a fix for this issue with a new desktop app version. Please reinstall the app to make sure you use version 2.15.0 and let us know if the issue is resolved on your end! 🙂

Alina | The Trello Team

[steve_page]

Looks like the development team broke it again in 2.15.1 and it remains broken in 2.15.2

[Jesusmolero]

Hey!

Try this in trello's menu on MAC

Help > Disabled hardware acceleration and restart

[steve_page]

Nice, thanks for the tip :)

[Jeremy Sauvé]

Still messed up. Still no answer. As a free user there is no support available. Just upgraded to Premium so I can escalate this. 

[Jonathan McLachlan]

I also updated to 12.7.6 and now have the same problem just a frustrating black and white show making the app completely useless. Have to use the online version which just complicates my workflow. Do I need to seek an alternative app or will it be fixed?

[LoRi]

Here is the beautiful art my trello app corruption created. Today it has only been a black screen tho. I am using MacOS Sonoma version 14.6.1

[Jeremy Sauvé]

Yes. Completely unusable. No apparent solution. Running iOS 12.7.5 

[LoRi]

this is also what mine looks like - except in shades of black and white.

[Soporte]

Same problem on OS 12.7.6

[Tim Roberts]

I've had exactly the same problem since updating to OS 12.7.6.

I've had to resort to using the website version of Trello but it's not as convenient.

If anyone's got a solution.......?

[LoRi]

When using the website version I found a Google App button to download trello as and that seems to work.