Irish local authority VAT exempt

[Lesley Cowper]

Good afternoon,

I am looking into Trello Premium for my work section (5 users).

Is the subscription inclusive of taxes or is this extra and how do I work this out in advance?

As Trello is US-based and  a non-Irish company typically we would not pay VAT?

Do non-US countries have to pay other taxes?

How do we organise this is not the case when we sign up to Premium for our account and for our teams? We have free accounts at the moment pending our research. As our finance department will not allow us to pay VAT where we are not obliged to do so and will cause all sorts of problems with due diligence etc. 

Is it possible to be invoiced at Premium or does everything have to go via credit card? As we don't have a CC for our section, it means a staff member might have to use their own card and then we have to swap the account over when we get the card authorised which could mean all sorts of problems with losing data/functionality down the line (or would it?). 

I appreciate your feedback.

Thank you. 

[Alex Waite · Accepted solution]

Hi @Lesley Cowper - welcome to the Community!

We do not support billing issues such as this over the Community. Can you please raise a billing ticket at https://trello.com/contact

When you raise this ticket, please set the 'What can we help you with?' field to Billing.