In Trello, the Activity log on a card disappears when the card is moved to a new board!

[Michael Gibson]

This seems like a bug to me.  If you have a card on one board and then manually or through a Butler rule, move the card to a new board, all history of activity from the previous board disappears.  Anyone have a solution for this?  Is this something Trello is working to fix?

[Brittany Joiner · Accepted solution]

I still see history on mine. (see items below moving the card)

Can you show an example of where it's not working?

[Michael Gibson]

Interesting.  See if yours will retain activity such as creating a checklist and then complete one of the checklist items.  I received a response from Trello/Atlassian support that said it is working as designed and not a bug.  The reasoning is that they do not leave activity when you move to another board for security reasonse; because confidential information may have been included in the activity.  Is it perhaps becuase your board is "Public"?  Thanks so much for the response and help!

[Brittany Joiner]

Still works for me

I also just tried moving from a Private board on No Team, to another Private board on another team, and it still carried all the activity history.

Both the board it was on and the board it's moved to are private, so I don't think that's the issue. Are you moving your cards from public to private boards or vice versa? If you can show me an example of where you're moving from and to maybe I can better help diagnose.

[Michael Gibson]

I just created two new private test boards Test1 and Test2.  And moved a card that had two completed checklist items from 1 to 2.  I will attach the before and after card and you will see the activity history disappears.  I have tried it from private to private and public to private with the same result.  I appreciate your help.  Again, when I asked Trello they say the way mine is working is by design.  Odd, that yours is working as I would like it to.  I did work around the issud with a Butler rule to add a comment but would be nice if the checkbox completion record would work.The top image is when the card existed on Board 1 and the 2nd images is after the move.

[Brittany Joiner]

Wow! This is truly strange haha. I dont understand what the difference is. I just did the same thing. Created Test 1 board, and Test 2 board, made a card on 1 and moved to 2. Both are private boards, and it carried over the history. 

Are both of those private boards on the same team? Or are they on different teams?

What's your trello username? Can I add you to those boards and see what it happens if you create a card on Test 1 and then move it to Test 2?

Alternatively if you'd rather add me to the test boards you created, I can try it there and see what it does for me. My trello username is britt_joiner . 

[Michael Gibson]

Yes, they are both the same team.  My username is mike_gibson.  Sure, I'd be happy to give it a try.  Thanks!

[Brittany Joiner]

Just added you to both the boards. Can you try out creating a card on test 1 and doing some activities then moving to test 2?

[Brittany Joiner]

@Michael Gibson the mystery continues!! I saw you tried to clone a card and said you couldn't see the history of the card you cloned on those boards, but I can see the history!

I just looked through all my personal settings to see if there's anything I have turned on that would be make this behavior work for me, and I don't see anything there.

I think we might have to share this with support. I know you've already reached out to them, but I think this gives them another data point if you can show them this thread and show them that I am in fact seeing the desired behavior. I wonder if somehow I have some sort of legacy behavior that's occuring or something. 

Just shoot an email to support@trello.com and link them to this thread and it should explain pretty clearly what's happening. Tell them they're welcome to reach out to me as well if they need to troubleshoot anything.

[Brittany Joiner]

To add further to this, I looped @Devon Henderson into this adventure and had her to do the same - create a board on Test 1, do some activity and move to Test 2. She has done that and we can both see all the activity history, and she can see the activity history for her cards, my cards, and your card post move. 

Definitely reach out to Trello support on this one and feel free to CC me on that email (brittanyjoiner15 at gmail.com) - I'm really curious what's going on here. Also let them know if they'd like to join these test boards where we've recreated the situations, here's the links: Test 1 and Test 2.

Hope they're able to help here as this truly is a mystery!

[Michael Gibson]

Thanks Brittany and Devon for your help looking into this!  I have forwarded a link to this thread as you suggested to trello support and will let you know what their response is.  Hopefully you will not end up loosing this functionality if it is something you use. :)

[Brittany Joiner]

Hahah not something I use too regularly, so I won't mind. But can't wait to figure out what's going on here. 

[Brittany Joiner]

@Michael Gibson any update from support on this?? I've been dying to know!!

[Michael Gibson]

Yes, they are not able to duplicate it and have asked me to try a few things (e.g. different browswer, incognito or private browsing...)  I haven't' tried it yet but hope to today.

I'm typically in chrome.  Is that what you use?

[Michael Gibson]

Not sure what has changed but I can no longer duplicate the issue.  Thanks for all your help in trying to resolve a mysterious bug.  Now if I complete a task on one board and move it to another, it maintains the activity history--which is what we needed and why we created a Butler rule to compensate for the issue.  Thanks again and have a great day!

[Brittany Joiner]

@Michael Gibson so strange! And yes i typically use Chrome. 

Well, glad that it's working as intended now... regardless of the path we took to get there! 

[Brittany Joiner]

@Michael Gibson can you accept this answer if we're good here, please? That way rest of the community knows it's been addressed!

[Michael Gibson]

Sorry I am new to this forum.  To "accept" do you mean to "Like" it or is there a place to offically accept and close out the thread?

[Brittany Joiner]

@Michael Gibson no worries - that's a good question! Up at the top, just below your qusetion, where I first replied, you should see a button that says "Accept Answer"

Let me know if that's not showing up... then we'll have a whole new bug to work through! 

[Amy]

I am seeing these same issues.  sometimes it works and sometimes it does not.  I wish this was allowed within the same team.

[Eyal Gross]

It's 2022 and I am definitely experiencing this issue. I wonder if it's by design though as trello support responded above. Either way, it's very frustrating because I need that activity!

[Emmanuelle Collet]

I was experiencing the same issue. And I just noticed there is a "hide/show details" button on Trello cards, just above the comment field. I probably accidentally clicked on it. But I must admit that it is probably wrongly placed because I absolutely did not notice that this button could be used for that.

Hope it can help!