Images pasted into cards are always duplicated

[Dave]

Whenever I paste an image from clipboard into a card, specifically as an inline image within a comment, the image is always added again as a separate image.

So I end up with 2 of every image - one nicely displayed under my comment in the comment box, and the other added separately without a comment (so without any context).

Is this a bug or normal?

[Lara · Accepted solution]

Hi all,

Thank you for the feedback.

I have gone ahead and created a new feature suggestion for you with our product team which you can access here: https://jira.atlassian.com/browse/TRELLO-552.

I have also added this Community post as an internal comment to this report so that way our engineering team can reference to it and also use it to help align priority.

I would also recommend you visit that suggestion, log in with your Atlassian account, and click Start watching this issue on the right panel. This will help our product and engineering team understand more about which functionalities our users are interested in. Also, when the ticket is updated by our product team, you'll be notified via email.

You can learn more about this by reading our Implementation of New Features Policy.

If you have any questions about this suggestion, any additional information you would like to share, or any comments on our new features policy, please let us know!

All the best,

Lara
The Trello Team

[Lara · Accepted solution]

Hi Dave,

Thanks for reaching out!

Just to confirm, are you referring to how the attachment is uploaded to the card separate from your comment?

If so, I'm afraid that's expected behaviour at the moment. If you attach (or paste) an image to your comment, that file will be uploaded to the card as an attachment, which is what you'll see under your comment.

I definitely understand that this can be confusing for users and I've passed your feedback onto our product team.

For now, you may want to click Hide details on the back of the card (above the comment box) so those actions aren't shown when you view card comments.

I hope that helps!

All the best,

Lara
The Trello Team

[dayanvirpa]

This is bad behavior. I don't know how Atlassian thought this was a good idea. It's literally confusing readers, causing misreads and more commentary, often needing more screenshots being pasted. This is a vicious cycle. 

If an image is pasted inline, and will show inline, it should only show inline.

There's no reason to also show it in a separate comment... that's just visual noise for a reader, and most will assume it's a separate screenshot or being set for some separate reason when it's purely automatic.

Atlassian needs a UX person to review these decisions before releasing them...

What does 'Hide Details' hide besides duplicate images? What if it's hiding something non-duplicate that someone should see? This is kind of insane UI/UX behavior overall here.

[DP]

I agree. Atlassian please do something about it. Tks.

[monicamjudd]

Well, at least now I know it isn't just me. :)

[Arnas]

It's not just you. My entire team noticed this annoyance as well.

[Andrew Ghabour]

'Hide Details' will stop other updates from appearing. 

Please fix, we don't need a screen shot of a screenshot being uploaded, but do want updated when a task is completed. 

[Belynda Holt]

This is so frustrating. I think this was an update of some sort, I don;t remember it doing this previously. Not sure of the logic for why this would happen but it makes the cards so messy. Please fix!

[Lara]

Hi all,

Thank you for the feedback.

I have gone ahead and created a new feature suggestion for you with our product team which you can access here: https://jira.atlassian.com/browse/TRELLO-552.

I have also added this Community post as an internal comment to this report so that way our engineering team can reference to it and also use it to help align priority.

I would also recommend you visit that suggestion, log in with your Atlassian account, and click Start watching this issue on the right panel. This will help our product and engineering team understand more about which functionalities our users are interested in. Also, when the ticket is updated by our product team, you'll be notified via email.

You can learn more about this by reading our Implementation of New Features Policy.

If you have any questions about this suggestion, any additional information you would like to share, or any comments on our new features policy, please let us know!

All the best,

Lara
The Trello Team

[Neil Stanley]

My number 1 use for Trello is pasting screen shots and this recent change in behaviour means I'm now having to look for an alternative to Trello. PLEASE change it.

[Arnas]

I agree completely. This new behaviour has been very confusing.

[steve]

yes this is really annoying please fix its confusing my clients, 

[dayanvirpa]

Y'all just ranted here instead of voting for the fix: https://jira.atlassian.com/browse/TRELLO-552

[Neil Stanley]

This solved it for me: disable the "What You See Is What You Get" (WYSIWYG)  editor here: https://trello.com/my/labs.

[dayanvirpa]

Disabling WYSIWYG is not a solution (hence, not solved). It's like disabling your garbage disposal because your sink is piped inefficiently.

[Eddie]

I'm with yall, this is pretty annoying and confusing.