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If a team member cannot view my board, how can I correct this?

Christine Ryczkowski September 22, 2020

A team member cannot view my board. I have tried removing and re-inviting the team member and checking my visibility settings to allow all team members to view my board, but still, she cannot access my board. How can I correct this?

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Michael Pryor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 22, 2020

Can you upload a screenshot of what she sees?  And the visibility settings on your board?

Christine Ryczkowski September 23, 2020

Trello - Board not found.jpgTrello - Visibility Settings.JPG

Christine Ryczkowski September 23, 2020

Hi Michael, thank you for your reply! I inserted the message that my Team Member sees followed by my visibility settings. Of note, other Team Members CAN view my board, so there might be a glitch with that specific Team Member's settings.

Michael Pryor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 23, 2020

If you click “Valbridge” at the top of that board to go to the Team page and then click on Members on the Valbridge team page, is the person having the problem listed?

 

Is it possible the person is logged in using a different email? Ie they are logged in as bob.smith@gmail.com (so they can’t see the board) but you have added bob.smith@valbridge.com to the team (a different account)

Christine Ryczkowski September 23, 2020

Yes! You are correct! Just confirmed that the Team Member is logged in with her personal email and not the Valbridge email. So I should add her personal email to the team, right?

Michael Pryor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 23, 2020

That or have them log in with the other account? Trello has an account switcher so you can log into more than one account

Christine Ryczkowski September 23, 2020

Thank you!! She is able to view my board now, logging in with the other email, so problem solved!

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Answer accepted
Hoc
Contributor
September 22, 2020

Hello,

Does she have access to Trello? As in product access? 

Christine Ryczkowski September 22, 2020

Yes.

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