I use Trello on Windows since my old phone wasn't supported. New phone Android 12 still no login?

[wrtuttle]

The login presnts CONTINUE but does.

[Brant Schroeder · Accepted solution]

@wrtuttle Welcome to the Atlassian community.

What are you using to login?  (Email, Google, Microsoft or Apple)

If you are using Google is your phone's Google account the same as the account you log in to Trello?

[wrtuttle]

Since the phone did not work and I had to use Windows, the login should be Microsoft to be consistent.  I have read not to mix logins.

[Brant Schroeder]

@wrtuttle so on the app on your android phone, you are logging in with Microsoft or email?  What button are you clicking?

[wrtuttle]

Microsoft

[Brant Schroeder]

When you click the Microsoft link are you prompted for credentials?

[wrtuttle]

I type in the login ID and password, then it shows TRELLO Continue.  Pressing CONTINUE does act like something is happening across the top border of the screen but it does not change.

[Brant Schroeder]

Have you cleared the app cache and tried again?  If it is the same account I would suggest submitting a support issue to Trello to see if they can identify anything.

https://trello.com/en/contact#/ 

[wrtuttle]

Submitted.  Thank you