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I seem to have two accounts with the same email address

I have a Trello account through my employer, but now I seem to have two accounts attached to the same email address (the work email). 

When the first account was created, the username it created for me uses my name and a number (e.g., 333).  The second account uses my name and the next number in a standard numerical sequence (e.g., 334). 

I do not know how the second account was created.  I suppose it was something I did unintentionally while experimenting with the tool.  Maybe one account is an "alias" of some sort? 

I want to use just the first account.  Trying to figure out how to get rid of the second (alias?) account without losing the board I apparently created in the second account.

2 answers

1 accepted

0 votes
Answer accepted

Mystery solved.  I got in touch with Trello support.  They were very helpful. 

What I was seeing in the second URL was the name of the workspace.  As a first time user, when I created my first workspace, and was filling out the info fields for the workspace, I saw the "short name" field  in the workspace properties, and thought the app was prompting me to enter my username. 

When I entered my username in that field, it was not accepted, since (unbeknownst to me at the time) the name placed in that field would create a new independent URL for the workspace. 

I thought that perhaps I had entered my username incorrectly, and that it was not being accepted because I was wrong about the last digit.  So in the short name field for that workspace, I entered my username again, with what I thought must be the correct ending digit (e.g., a 4 instead of a 3). 

Hence, the app wound up with two URLs for me (one for my account, one for my first workspace) with almost exactly the same name but with the last digit different.  Now that I know this, I have since edited my workspace with a new name that reflects the name of the project, rather than my username.  Just a case of a first-time user's uncertainty and lack of knowledge about how it worked.

Brittany Joiner Community Leader Jun 02, 2022

@LM oh wow! how interesting! thanks for posting the answer on here so if anyone runs into something similar this is a great reference. glad it's all working as expected now!

0 votes
Brittany Joiner Community Leader May 27, 2022

@LM seems strange! I thought it was impossible to create two accounts with same email since it's all through Atlassian! Are you able to log into both? If so, log in to the account you want to delete, then go to the board you want to keep, and make your other account the admin of that board. Then leave that board (from the user you want to get rid of). Switch over to your other account to confirm you do in fact have that board, and then switch back to the second account you want to get rid of and delete it. I assume that should work

Thanks for the feedback, Brittany.

To clarify, I am not logging out of one account and into another account.  I log in one time through my company's SSO.  Once I'm in the account, the URL switches back and forth between the two usernames as I move around within the app.

Here's what I see:

When I click on my profile pic and then select to go to Profile & Visibility, the URL displays the first username that Trello created for me (e.g., trello.com/username333).

When I click on Workspaces, the URL changes to the second username (e.g., trello.com/username334).  

Since the URL is changing as I go to different menu options in the app, it seems like I have two totally different accounts.  But maybe not - maybe one is just an alias or something.  I don't know how to "fix" this - to eliminate the second username or account or alias or whatever it is.

Brittany Joiner Community Leader May 27, 2022

@LM how strange! might need to contact trello support and ask for help with that one.

Like LM likes this

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