I'm unable to log into app from my Samsung S20 FE phone

namrata_nvisage_in July 31, 2024

I'm unable to log into app from my Samsung S20 FE phone. The password is correct, I've tried resetting it but nothing. 

2 answers

0 votes
namrata_nvisage_in August 6, 2024

Hi Alisson,

Thanks for a prompt reply. However, the problem persists, the app simply doesn't process the password. Here's a screenshot WhatsApp Image 2024-08-06 at 12.40.55.jpeg

 

 

Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 6, 2024

Hello, Namrata!

is there any error message after trying to log in? Can you try this in incognito mode to see if the issue persists?

Kind regards
Alisson
Trello Team

namrata_nvisage_in August 7, 2024

Hi Alisson,

 

The issue is with the login on the app so incognito mode is not possible there. It simply keeps processing the password in spite of changing and or resetting the password. This seems to be an app glitch. 

 

Regards,

Namrata

0 votes
Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 1, 2024

Hello, Namrata!

Welcome to the community.

I sent you a new password reset. Can you see if it works now and try to log on to the app after resetting?

Kind regards
Alisson
Trello Team

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