I'm being Automatically Subscribed when I comment on a card

I manage a team of people and we have a significant process that has lots of hooks into trello based on activity etc (thank the code gods for Zapier!) 

But in the last few days (less than a week) I've been getting notifications each time my teammates take actions on a card, even when I'm not assigned to the card or mentioned in the comment. I dug deeper and found that I'm now being subscribed to a card when I comment on the card. 


Is there a setting for this somewhere? Something I can turn off?

3 answers

1 votes
Matthew N Community Champion Oct 31, 2017

Hi Paul

When you comment on a card, there's a checkbox Subscribe me to updates on this card.  Once unchecked, you won't be subscribed, and that setting will remain default until you check the box or until your browser's cache is cleared.

Matthew N Community Champion Nov 02, 2017

Start writing a comment and it should appear. 


Do you know how to stop this from happening in the first place? I am having the same problem and it is driving me insane! It is annoying to have to unsubscribe every time I comment on something, and apparently none of the other people I know have this problem. Is there a setting somewhere?

Thanks in advance

Matthew N Community Champion Nov 28, 2017

@Emma Brown - Once you start writing a comment, you should see the "Subscribe me to updates on this card." checkbox. Uncheck that before you save the card, and you won't be subscribed.  Then, it will remain unchecked for future comments.

@Matthew N  it looks like every time I comment on a card I have to untick the subscribe (now changed to "watch") box. Extremely annoying a feature that should be removed and be opt in instead of opt out. 

@Matthew N is this a new thing in Trello? This is VERY annoying as I have Zapier doing a lot of comments for me and I have no desire to be subscribed to these cards. 

Also, there should be a setting to change the default from subscribed to not subscribed... this is terrible and terribly annoying!

Matthew N Community Champion Nov 28, 2017

It is new, and from what I understand, it is a feature still being tested.  Once you uncheck the box, it won't appear checked anymore and you won't automatically be subscribed, which should also stop from being auto subscribed when the zap does it's work.

But is that unchecked "per card" or "for all cards on the board" or "for all cards in Trello" unless of course you check the box again... but I'm confused as it seems I need to uncheck the box for each card, correct?

1 votes

Jumping on the band wagon here. The auto subscribe function every time I comment is a major pain. I can see why some people would want it and why others wont. If you are gonna keep it, please create the ability to turn it on or off. I only want to be notified if someone is mentioning me, or I have deliberately turned on the subscribe feature.



Suggest an answer

Log in or Join to answer
Community showcase
Bridget Sauer
Published Feb 02, 2018 in Trello

Atlassian User Groups: Trello edition

You’re invited to our first ever Trello User Groups   Good news for current and aspiring Trello enthusiasts! We’re launching Trello User Groups so that you can network, share ideas, solve ...

1,110 views 7 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot