I'm at 9/10 Collaborators for my Board but am being blocked from adding a 10th member.

[Kila Stangeland]

Hoping someone can help me address an issue using the Free version of Trello. Given the new member limit on boards, I have removed members to bring us down to 9 total people (including myself). With member settings, I am reflecting 9 total members. However, within my actual board where there are icons with user initials, there is a 10th member that I cannot access or remove. This is blocking me from adding a 10th member to my board. Can someone please help me address this issue? I have a support ticket open but haven't heard back.

Images attached for context.

[Caity · Accepted solution]

@Kila Stangeland We believe we've found the issue here. We should be able to get this fixed for you tomorrow—I'll follow up when it's done.

[Kila Stangeland]

Thank you so much! I went ahead and deleted an additional person in the meantime so I could get the new member up and running on the platform but would love to be able to add the person I removed back once the issue is resolved.

@Caity 

[Caity]

@Kila Stangeland Could you refresh that board and let me know if you're able to add a 10th person now?

[Kila Stangeland]

Hi Caity! It appears to be working now - thank you so much for your help.