I forgot to cancel the subscription, today I was charged the fee, can you refund?

[Xinjuan Liu]

I forgot to cancel the subscription, today I was charged the annual fee, can you refund it because I don't use the software? I need the money. Thanks so much for your help.

[Michael Herbst]

Hi @Xinjuan Liu ,

I can understand the frustration of unexpected subscription charges. If you're looking for a solution to prevent such situations in the future, you might want to check out a tool called SubCompass. It's designed to help you manage your company's software subscriptions effectively and avoid unnecessary expenses.

With SubCompass, you can keep track of all your company's subscriptions in one place, set reminders for renewal dates, and even receive usage reports to determine if a subscription is worth keeping. It's a great way to ensure you're only paying for the software you actually use.

I hope this helps, and best of luck with your refund request!

[Tansu Akdeniz]

Hi @Xinjuan Liu 

Welcome to the community.

I am not sure about it since you passed the trial period. It is better to create a support ticket.