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I'd like to cancel my Premium free trial. How can I do it?

Carmen Martín-Peña
Carmen Martín-Peña Dec 20, 2022

Hi, I can't find any option to cancel my free trial for Premium. I've accessed my billing page and there is not any link to ""Cancel Auto-Renewal". I only need to renew my Standard suscription, as I don't really need a Premium account to work alon, and use Trello as my Work agenda for my to dos. I've been using the Pomodoro method for a while and I think that Trello could be an electronic alternative to the paper method..... 

I have already opened a ticket in Jira, and they are working on it, but they insist on the link to the "Cancel Auto-Renewal"....but there is not such link within my billing page

Could someone help me out with this issue?

Bests, 

Carmen

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Brant Schroeder
Brant Schroeder
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Dec 20, 2022

@Carmen Martín-Peña Welcome to the Atlassian community

Are you using the web version of Trello?  "Subscriptions can only be canceled, started, or changed from the web version of Trello. Our desktop and mobile apps currently don’t support subscription management."   https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/ 

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Carmen Martín-Peña
Carmen Martín-Peña Dec 22, 2022

@Brant Schroeder . Thank you for your quick response. Yes, I'm on the web version. I've been able now to cancel the trial, and renew my standard suscription. 

Bests, 

Carmen

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Fresh Face
Fresh Face May 22, 2023
6/22/23  PLEEEEASE help me! With ONLY 2 days left, I’ve been desperately trying to CANCEL MY FREE TRIAL SUBSCRIPTION BEFORE THE TRIAL PERIOD ENDS ON 6/26/23.
I see references to Workspace Administrator, Settings and Billing, but as a TRIAL visitor, there is no "Billing" link to Cancel. 
Don’t want to get forced into a membership that I don't want or will use, which would negate the purpose of a FREE TRIAL period.  
Please HELP! Clock’s ticking. Again, I AM NOT IN STANDARD OR PREMIUM, so there is no "Settings/Billing ..." link to cancel. To that, please DO NOT give me instructions for them. Desperate for your help.
Regards. 
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Fresh Face
Fresh Face May 24, 2023

Can someone from Trello please reply to my request above?

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