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I cannot get to my billing account and have looked everywhere

Can someone provide me with a customer service number so I can access my billing invoices? Ever since Atlassian has been involved with the account, I can't find anything nor can I reach anyone for support. I've emailed the support team multiple times and never get a response. I would cancel my teams account but can't do that either. Very frustrated and looking for answers. I loved Trello but this lack of customer service is really becoming an issue. Hoping someone can help.

3 answers

0 votes

I'd like to look into this: "I've emailed the support team multiple times and never get a response".  We don't have a way to email directly, so just want to confirm - are you using an email address or are you using the contact support button on our contact page to send in a request?  When you do that, you'd get a response back with your ticket number - do you have any ticket numbers?

Thanks @Michael Pryor  for looking into this. Much appreciated.

@Renee Narvaez  - Please share ticket number if you have that handy with you.

I have had the same responses.  My ticket number is CA-1581191.  I have made three inquiries and each has the same response that they would have my question resolved as soon as possible.  This ticket my third ticket number.

Hi  @Renee Narvaez ,

Thanks for posting and welcome to the community.

I assume you have checked this guide - and tried to access billing contacts and additional invoice details. If not, could you please check this?

Apart from this, I think you need to contact as this is the dedicated contact for such cases. 

Please let us know if that helps.


Suvradip, I clicked on this link, and it brings me to the same place where I cannot log in.  It talks all about Get help with Trello.  Cannot get any information.


0 votes
Brant Schroeder Community Leader Oct 19, 2021

@Renee Narvaez Welcome to the Atlassian Community

Trello billing is done at the workspace.  More information is here:

If you still need help there is not a Trello support number.  You will need to submit a support question here

Just scroll to the bottom of the page and click contact support.  If you are not logged in you will need to do so with your Trello account.  


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