Can someone provide me with a customer service number so I can access my billing invoices? Ever since Atlassian has been involved with the account, I can't find anything nor can I reach anyone for support. I've emailed the support team multiple times and never get a response. I would cancel my teams account but can't do that either. Very frustrated and looking for answers. I loved Trello but this lack of customer service is really becoming an issue. Hoping someone can help.
I'd like to look into this: "I've emailed the support team multiple times and never get a response". We don't have a way to email directly, so just want to confirm - are you using an email address or are you using the contact support button on our contact page to send in a request? When you do that, you'd get a response back with your ticket number - do you have any ticket numbers?
Hi @Renee Narvaez ,
Thanks for posting and welcome to the community.
I assume you have checked this guide - https://help.trello.com/article/746-invoices-and-receipts-for-trello-business-class-and-trello-gold and tried to access billing contacts and additional invoice details. If not, could you please check this?
Apart from this, I think you need to contact https://trello.com/contact#/ as this is the dedicated contact for such cases.
Please let us know if that helps.
@Renee Narvaez Welcome to the Atlassian Community
Trello billing is done at the workspace. More information is here: https://help.trello.com/article/746-invoices-and-receipts-for-trello-business-class-and-trello-gold
If you still need help there is not a Trello support number. You will need to submit a support question here https://trello.com/contact/
Just scroll to the bottom of the page and click contact support. If you are not logged in you will need to do so with your Trello account.
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