Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

I can't login into desktop (web) version of Trello.

Anastasiia Vasylevska
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 10, 2024

I can't login into desktop (web) version of Trello.

 

It requires verification via email, but I didn't get some mail.

 

I can login to mobile version, but I still have an issues with web version. I already added mail do-not-reply@trello.com noreply@am.atlassian.com to my contacts and it has no effect.

1 answer

0 votes
Misty Moore July 10, 2024

Hello,

I’m sorry to hear that you’re having trouble logging into the desktop version of Trello. Let’s troubleshoot this issue together! Here are some steps you can try:

Clear Cache and Reset Local Data:
Sometimes cached data can cause login issues. Open the Trello desktop app, go to the “Help” menu, and select the “Reset local data” option. Then completely close the app and try to re-launch it.
Reinstall the App:
If clearing the cache doesn’t help, consider reinstalling the app. First, uninstall the Trello desktop app from your Windows machine. You can follow the steps in this article: How to uninstall the Trello desktop app.
After uninstalling, install Trello again via the Mac App Store or Windows Store. Trello is available for both macOS 10.11 or higher (64-bit only) and Windows 10 or newer.
Check Firewall and Proxy Settings:
Antivirus, firewall, VPN, and network proxy settings can sometimes interfere with app functionality. Temporarily turn off any such software and see if that resolves the issue.
If disabling these settings helps, consider adding Trello to the allowed list in your security software.
Login Directly:
Ensure that you have logged in to Trello using one consistent method (e.g., Google login or email/password). If you’ve used Google to log in, always use Google for subsequent logins. If you’ve used email/password, stick to that method.   
You can try logging in directly using this link: Trello Login.
Give these steps a try, and if the issue persists, feel free to reach out for further assistance.

 

Best Regards

misty569

flyingtogether ual com travel

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events