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I can't join a board, I get the error must create an account with the specified email

Sabrina Connor June 29, 2020

Hi, 

 

I received a link to join a board to the email that I have associated to my trello. However it looks like when I try to access the board it tells me I have to create an account with a specified email address. However that is the email associated to my account. 

 

Please help. Not sure if its an trello account/atlassian account issue. 

1 answer

0 votes
Michael Pryor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 30, 2020

Can you try loading the invite url in an incognito window and making sure you are using the same email address to login as the invite was sent to?  I wonder if there is a problem with cookies or if there is an email alias happening.

 

The owner of the board can also invite you using your username.

Sabrina Connor _Berkeley_ June 30, 2020

Yep, I tried the above. I tried on a different computer. I even tried having them send an email to a different email address and I got the same issue :( 

Sabrina Connor _Berkeley_ June 30, 2020

This is working now, not sure what happened but this morning I tried and it let me join

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