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I can't join a board, I get the error must create an account with the specified email



I received a link to join a board to the email that I have associated to my trello. However it looks like when I try to access the board it tells me I have to create an account with a specified email address. However that is the email associated to my account. 


Please help. Not sure if its an trello account/atlassian account issue. 

1 answer

0 votes

Can you try loading the invite url in an incognito window and making sure you are using the same email address to login as the invite was sent to?  I wonder if there is a problem with cookies or if there is an email alias happening.


The owner of the board can also invite you using your username.

Yep, I tried the above. I tried on a different computer. I even tried having them send an email to a different email address and I got the same issue :( 

This is working now, not sure what happened but this morning I tried and it let me join

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