How to stop 'email to board' attaching email signature as images

[Laura Wallace]

When I add a card to my Trello board using the Email-to-Board feature, it automatically adds images in my email signature as attachments. This is a bit irritating... does anyone know how I can prevent this from happening??

[Alina Kurishko · Accepted solution]

Hi Laura, 

Welcome to the Atlassian Community! 

Currently, Trello will not strip signatures; the only information Trello tries to remove is what it can parse as replies to an original email. That's because Trello errs on the side of not stripping data (to avoid data loss) rather than over-stripping.

Unfortunately, that does mean that those images will show up in each card created by email (as you've noticed). We actually have it as an open feature request for the product team to consider! I'll add you as an official "+1" in support of this. Let me know if you have any other feedback you'd like me to share with the team on this topic!

If you're curious about how our team decides on what requests we work on, we've also published a blog post with more detailed and visual information here: https://blog.trello.com/feature-requests-unite-support-and-product

Alina | The Trello Team

[Laura Wallace]

Super helpful response Alina, thank you 😀

[Sal]

You're welcome, @Laura Wallace! We'll keep our eyes on the feedback from other users to ensure more people are interested in this feature. I appreciate your understanding! 

[Donna Grindle]

Where can we add our feedback to support removing email signatures in some manner that will be done automatically? Email chains are create a mess on our cards and we are spending time that no one has to clean them up.

We are reaching the point that we may just stop using the email to card and manually adding details. That, will likely result in missing details but at least the time spent will be on something productive not busy work to clean them up. 

[Alina Kurishko]

Hi Donna, 

Thanks for sharing your feedback! I understand how frustrating and counter-productive this might be 😔

I'll make sure to pass on what you have told us to the development team for consideration. While I don't have an ETA for when this can be changed, you can rest assured your comment will be taken into account. 

Thanks again for your input! 

Alina | The Trello Team

[Krista Bass]

Same! This is super-annoying. I can't even use email to card any longer. I'd rather cut and paste.