How to set reminders for due dates which are created by butler automation?

[Ashley Lloyd]

Hi,

I'm using butler automation to add due dates to cards. I explicitly need to add a reminder(*) associated with the due date.  However the "reminders" are automatically set to "none" when the due date is created using butler automation.

(Whereas) when setting a due date without butler automation, the due date automatically comes with a reminder "1 day before" by default. 

* By "reminder" I specifically mean the trello "due-date-reminder" function as opposed to some workaround solution (e.g. an email triggered by butler, which would not contain a link to the card)   I need the reminder to include a link to the card since I have 100's of cards to manage.

P.S. The fact that the "reminder" defaults to different settings depending on how it is added feels more like a bug than a feature.  Please forgive the somewhat direct, (but honest) feedback. 

[Dreamsuite Mike]

Hi Ashley, 

I have been creating automated solutions for many years for a lot of clients and never noticed this before.  I think you are right, this surely has to be a bug.  I can't think of why it would be set up like this.   I have checked in lots of workspaces and it does seem to be the case that notifications are switched off.  

In those systems, I have other automations to trigger notifications like posting a comment an hour before a card is due...

Can you take a few minutes to raise a support request for this and then the support guys can raise it internally (or give you an reason as to why it is like this by design)

https://trello.com/contact#/

Cheers,

Mike