Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,360,042
Community Members
 
Community Events
168
Community Groups

How to reactivate a user when I'm not seeing a reactivate button?

A guest was deactivated and I'm not able to reactivate the user. There is no reactivate button against the person's name on the members list and if I try to add them back to the workspace or board, I get a message that the user is not a managed Enterprise member or do not have an allowed email domain. 

1 answer

0 votes

Welcome to the Atlassian Community!

This is what it says it is - you have an old user account that is no longer valid for your system.  You cant re-enable an account that can't be used on your system.

I'm not even sure why the account was deactivated and the user's email address I'm trying to reactivate is valid/ current. Still unclear on how I add back the person if the email address is coming up as invalid. 

I would want to check that the account is still working first.  Ideally, get them to log into it at https://id.atlassian.com and check everything is looking ok.

Then I would want to check how your Trello is configured to let people into it - it sounds like you have got it set up to only allow people with accounts on certain domains in.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Trello

A Trello template to help you clean up your Confluence Space

Calling all Trello + Confluence users! We're celebrating all things Work and Wellness in our Confluence collection, where our team has been sharing activities to create more mindfulness around the ...

918 views 4 13
Read article

Atlassian Community Events