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How to Overcome Excessive Notifications

I am trying to avoid excessive notifications from Trello and Butler. As the admin, I am able to set "Change Notification email frequency" to "Never". Then I created the following automation rule:
2022-06-08_16h06_44.png

This works when I run the rule. When I have another non-admin user change the notification frequency and create the rule on their account, it does not work. I though maybe it was because of the notification rule, but in my test case...I change the rule on my account to send the email message to them and they receive the email.

Any suggestions on why other users cannot make this rule work for them like it does for me?

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Hannah Morgan Community Leader Jun 08, 2022

Hi @Jason Gibson ! Welcome to the community :) are you able to share the rule your other member created? What part isn't working? Are they not receiving any emails at all? Have you checked out the command logs to see if any email was sent or if there are any errors?

Resolved - had a email policy excluding "@trellobutler.com". White listed the domain and problem solved.

This is a good workaround to receiving excessive notifications. 

Like Hannah Morgan likes this

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