As a company we are in a tricky position. We have a trello project with a lot of data in but this was opened by an employee who no longer works for our company. The data does not belong to him and he is ignoring all requests to transfer the account from his email.
Any advise from Trello or Atlassian on this?
It seems more a legal matter than a technicall one. I WON'T PROVIDE WITH ANY LEGAL ADVICE but I could share some thoughts
If I understand correctly... has your ex employee set up a whole trello operation using his or her personal email account and you have operated like this for whatever amount of time? This is the only scenario where I can se you having no control other than to politely request him/her to do something. Otherwise you'd just take control over the company email I guess.
Don't you have some sort of confidenciality agreement signed by that ex employee that could provide you with leverage to threat with suing? In any case it would seem advisable to contact a lawyer.
Also, take into account anything you might need to do in order to comply with data protection regulation in your territory. For example, under GPDR considerations (europe) you should report a security breach if personal data of any kind is involved and document the extent of it based on the type of data involved, evidences you have of the data being missused... and so many things.
I'm sorry you are in this situation. Hopefully everything works out well in the end.
@Rupert Smith do you have access to the boards? Just make a copy of the boards and you'll be the admin of those copies. If you want to remove the ex-employee's access to the boards, then you need to have them set up as part of a business class or enterprise team originally, so there's not much you can do about that anymore unless you're also the admin of those boards.
If you had to thrive a new habit during a lockdown, what would it be? Trello
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