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How do I set custom value changes as a trigger?

I made a dropdown custom field called "Status" and I want to post a comment every time the custom field changes so that it's more specific about what the status was changed from and by who. I have the automation on Butler set like this: 

Custom field Status automation Oct 17 2022 at 11 49 AM.pngwhich works as expected when the the status changes from a set value to another. However, when it goes from blank to a set value, it produces a comment that looks like this: 

Custom field Status automation comment from blank Oct 17 2022 at 11 50 AM.png

What steps do I need to take to make it so that when the dropdown custom field goes from being blank to having a value, the {customfieldvaluebefore} variable defaults to something like None or N/A? Is that possible? Does Butler support triggers based on when a custom field changes from something to another with dropdowns?

1 answer

You'll need to create 2 rules for this. 

I used "Text" Custom fields, but Dropdowns should work too. I also used quotes instead of asterisks. See below for the rules I used. Let me know if this is what you're after! 


Hi, sorry for the late response. I just tried this out and unfortunately, it produces the same result as shown in the screenshots of my initial post. I'm looking for a trigger that checks for when a custom field goes from being empty (not set) to filled (set), to post a comment that simply mentions what the value was changed to. It looks like the extra automation only checks for when that value is cleared, but I'm looking for when it goes from empty to set. 

I'll check again, but in my initial testing of this automation, my automation worked.

When you checked, did you have your first automation rule turned off before you tried the automations I provided? 

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