Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

How do I manage boards and guests to avoid billing?

Floris
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 7, 2024

Hello,

 

Today we received an email from Trello that we've exceeded the amount of free users on our free workspace. Therefore, I was trying to remove certain ex-employees workspace guests and unused boards, but I have not been able to do this. We would easily be able to remove enough members and boards to stick with the free trello version, but it just doesn't seem to allow me to manage the workspace properly. 

Nor can I find an easy way to contact Trello customer service about this issue. Anyone else has any experiences with this?

3 answers

0 votes
Caity
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 8, 2024

If the person you want to remove is the admin for a board in the Workspace, or if they're a member on a board that you don’t have access to, you may not be able to remove them if you're using a Free Workspace. However, Free Workspaces in Trello are getting some new admin tools that will allow you to fully remove any member or guest. These tools will be available by the end of March.

If you want to remove someone before then, you can do that by starting a free trial of Premium (no credit card required) if you haven’t used a trial previously. That will give you full admin capabilities so that you can remove any member from any board.

0 votes
Anna-Karin Andersson
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 7, 2024

@Per I have the same issue as @Floris Thank you for answering! However when I check the workspace settings page I am not able to change anything even though I am the admin of the workspace. It looks like this? Or do I look at the wrong settings page?

https://prnt.sc/jyfGyplBrwtW 

0 votes
Perisic Nikola
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 7, 2024

Welcome to the community Floris!

For your workspace, when you go to Settings -> Adding and removing members, who can add and remove the members: Admins or All Members?

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events