If I am the lead agent, and I have 3 admins working for me and 5 other agents and I have created templates in my account. I want the 3 admins to be able to see and edit the templates but I do not want the 5 agents to be able to see the templates.
Is there a way that if a template has 100 tasks within it, and 10 of them are assigned to a particular agent, does that agent only see the 10 tasks associated to it or do they see the entire template?
I can either have the agents sign up under me or have the 5 agents sign up with their own account. But it is key that I own the templates and that they are not able to copy them