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How do I get the subject line back to my extention with Gmail?

Svenja Roell April 5, 2023

I added the extention for Trello into my gmail account so I can create cards from emails received and there use to be a subject line and I see since an update or something it is now gone. When I now create a card it uses the subject line from the email without allowing me to change it and now I am struggling to keep track of my cards.

If anyone knows how to fix this, please let me know.

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Sal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 10, 2023

Hey @Svenja Roell,

Welcome to the Atlassian Community!

You mentioned you added an extension for Trello to your Gmail account. Could you confirm for me if you are talking about the Trello Add-on for Gmail? Or are you talking about a web browser extension made to integrate Trello and Gmail? For example, this is how the Trello for Gmail add-on looks like:

TrelloAddOnGmail2.jpg

Is this the place you're no longer seeing the options to make the changes you're looking for? If you can share more details that would be very helpful! 

Svenja Roell April 11, 2023

Yes thats the one.

 

Once in an email it allows you to create a card.

 

There is no longer an option to customize the subject which was in turn the name of the card

Sal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 11, 2023

I see! Depending on what's happening with the Trello Add-on for Gmail, we'd need to take a deep look to identify what could be causing the missing options you mentioned. Could you please submit a ticket with us at https://trello.com/contact and include all the information you have about the problem, including a screenshot showing which field is missing? You can also use your community post as a reference, and we'll be happy to work together to identify the problem. Thank you!

Svenja Roell April 12, 2023

thank you I have logged a ticket

Sal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 13, 2023

You're welcome, Svenja! One of our teammates will get back to you soon! <3 

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