My Trello account was created using a GMAIL email address (using a Google sign on via Atlassian), however whenever one of my partners tries to invite me to a board, the email is directed to another email address I use (HOTMAIL). Everything I do in Trello is done using the Google/GMAIL sign in.
My account was set up using GMAIL at the Atlassian level. It also seems that I have a HOTMAIL account set up at the Atlassian level as well. I have followed instructions and went into Atlassian and removed the HOTMAIL address (I honestly have no idea how a HOTMAIL logon it was created in the first place?) however emails and board invites sent from my partners continue to go to my Hotmail and I am unable to join any baords.
How do I ensure only my GMAIL email is used and ensure I can connect to my partners boards?
Any help is appreciated.
Hi @V Linsley ,
Welcome to the community!
Please have a look at this articles
You can also ask Trello support for internal account help!
Thanks, but is there a way to get Trello to use my gmail account for my user name? I'm not aware I have another user name for my gmail - why does it choose Hotmail. Having people type out my full email address every time they need to add or connect with me seems unnecessary?
If I delete this other account (HOTMAIL) will this solve the problem?
@V Linsley the issue is that you have 2 accounts, both with the same name and people are inviting your other account. Just delete the hotmail one. I recommend people invite either by exact username or email address anyway, because it's quite risky otherwise as it's quite easy for people to accidentally invite a complete stranger.
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