How do I change my login email without being able to log in?

Flavia Bastos
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January 31, 2025

A friend can't access her account. A code is sent to the email, but she no longer has access to that email. Can she change her email? We also tried to send the password to the other email she created, but the code did not arrive.

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Tansu Akdeniz
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January 31, 2025

Hi @Flávia Bastos 

Welcome to the community.

Please check this page: Recovering your Trello account

You don't use that email anymore

You may no longer have access to the email address associated with your account. This happens sometimes when you change jobs and aren't using your work email anymore. This can also happen if you delete your email account.

For security reasons, we are not able to change the email address on your account (see below). Your best bet is to contact your former employer directly and ask if they can help you reclaim your Trello account by temporarily re-opening your old email account.

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