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How delete an account made via Google sign-up which I have no access to the email anymore?

Hello,

So, I have two accounts. This one I’m posting is my personal one ( @raphaeldl ), created with normal email/pass. I also have another account created through Google Sign-up provider, which was made with the email of the company I worked for.

The thing is, I left the company this January, and of course, the business email is now deactivated and I can’t access anymore, meaning I can’t access Trello with it.

It wasn’t a problem at first but since I made the username be nearly the same ( https://trello.com/raphaelddl for this one, https://trello.com/raphaelddl1 for the business one), now when I’m being added to a few boards, people seem to be discovering my business one first than my personal, so I can see my business user added to the cards instead of my personal.

I read the FAQ and seems I need to go to account settings which will have a delete option, but of course, I can’t because I can’t sign-in no more.

How can I delete this account tied to the business email that I don’t work for the company so stops people from tagging the wrong username?

Thank you very much for any insight

2 answers

1 accepted

1 vote
Answer accepted
Vero Rivas Community Leader Feb 04, 2021

Hi @RaphaelDDL 

   Look at this post, maybe can help you

   https://help.trello.com/article/749-deleting-your-trello-account

   If not, you can always turn to atlassian support

   https://support.atlassian.com/contact/#/

Cheers

Hi @RaphaelDDL ,

Welcome to the community! 

Please follow the steps shown in this documentation 

https://help.trello.com/article/749-deleting-your-trello-account

if you can't follow the steps because you don't have access to the email account then you can't delete the account!

If you want you can ask Trello support

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