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How come it just has a spinning disk when trying to login from my phone and tablet?

Gateway Drive LTD
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Oct 17, 2023

I can login from my laptop but not my phone or tablet. It just has a spinning disk near the password field.  These devices have not yet accessed Trello before but do have the apps downloaded.

1 answer

0 votes
Mutya A
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 18, 2023

Hi there, 

Sorry to hear that you aren't able to login to the mobile or tablet app. If you are using iOS devices, from the displayed error message please try activating Javascript as described here:

And also, the mobile app login authentication for the app happens via the browser. Enabling cookies for your default browser usually resolves the issue just as explained below:

ON Safari

  • Open the Settings app, scroll down, and select Safari.
  • Under Privacy & Security, make sure Block All Cookies is turned off.
  • You may need to restart Safari for these settings to take effect.

Check Apple’s documentation for more about cookies in Safari. If you have any more questions please don't hesitate to reach back to us.

Let me know how you go with this. 

If this post helps your query, then please consider Accept answer to help the other users find it more quickly. 

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