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How can you retrieve an attachment that's been deleted by mistake in a card ?

I deleted an attachment by mistake in a card, is there a way to find it ?

1 answer

1 vote
Garrett Atlassian Team Jul 30, 2018

Hi Mathilde,

I'm very sorry to hear that your attachment was deleted. I totally understand the frustration when an important file is accidentally lost like that.
If the attachment was added directly to the card, instead of using a third-party service like DropBox or Google Drive, then unfortunately that deletion is permanent and cannot be undone. 

If the file was hosted using a third-party service, then the file will not have been deleted and can be accessed directly through the service. 

I hope this helps, please let me know if you have any other questions or concerns.

Will this remain the same or is there plans to implement undo functionality for deletes?

Like Ezequiel likes this

It is VERY EASY TO unintendedly DELETE an attachment. Isn't there an "Undo" button? 

Like Ezequiel likes this
Garrett Atlassian Team Sep 10, 2021

No, there's not an undo button or option like that, Kelly.

When attempting to delete an attachment, we include an extra warning explaining that the deletion will be permanent. We also require a second step of clicking Delete in that warning again to help mitigate accidental deletions.

Screen Shot 2021-09-10 at 9.44.03 AM.png

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