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Hi everyone! I downloaded a Trello mobile app on my Samsung S22+ and my boss added me to his project on it, but I've got a problem. I'm not receiving any sound notification and I checked all my options and it looks like, that everything is fine. Could you help me somehow? Will reinstall help me out?
Thanks in advance!
Welcome to the Atlassian Community!
Is the fact that you don't hear the sounds of the notification the only problem? But do you receive a push notification at all? Do you see your notifications in the Notification center (the Bell icon in the app)?
To receive notifications of certain actions on a card, you must be watching the card (https://support.atlassian.com/trello/docs/watching-cards-lists-and-boards/), list or board where the card is or you have to be a member of the card in question.
I'd also encourage you to go through this article and check if your settings are correct: https://support.atlassian.com/trello/docs/mobile-push-notification-settings-for-trello/
If that doesn't help, could I ask you to create a ticket through https://trello.com/contact? This gives us access to a few more tools to help investigate, and we can discuss information that can't be shared in the community.
Alina | The Trello Team