How can I stop the original email being attached to cards created via email?

davidrwood
Contributor
October 16, 2024

As of about three days ago, when I create cards by email, the original email text is now  being attached to the card.

 

I don't need it attached to the card. It's already created the card and had all the information extracted.

 

It means that every card created via email now shows as having a useless attachment and the card back is cluttered by that same useless attachment.

 

SCR-20241016-roqn.png

1 answer

1 vote
Brittany Joiner
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 16, 2024

@davidrwood oooh interesting. i hadn't noticed this yet. i actually think that's kinda useful as I sometimes wanted to see what the actual email looked like and not the blargh-y markdown. 

But if you're wanting to remove that...

Via Trello Automation

I unfortunately don't know of any ways to do that via trello automation. I tried using the action to remove a link, but since its a file and not a link I don't think that works.

You could try using the Trello API with the delete attachment method. Combine that with automation so maybe when a a card is emailed into a board it hits that API. However, couple gotchas here: 1) you'd need to figure out the id of the attachment, so would likely need to do some other actions to get the attachment info, and 2) it looks like this is a DEL method and not POST, so I'm not even sure if it would work with POST (doing an HTTP request in Trello's automation only allows GET and POST).

My hack: PixieBrix

I use PixieBrix, a low-code browser automation tool, to add stuff on top of Trello. It only works in the Chrome Browser, as it's a Chrome Extension, so if you're worried about it on mobile this won't help. But I can make a quick automation that would hide all the attachments section when you open up a trello card. Would that help? Happy to share with you if so.  Note - this would hide ALL attachments, so if you actually want to show some attachments, it might not be the way to go.

Let me know if you want a link to try that out and I can send it over and see if it helps.

davidrwood
Contributor
October 17, 2024

Thanks Brittany!

Hiding all attachments isn't useful. I want to see attachments that I add. 

The Automation route doesn't sound entirely feasible, as you mention, and I rather resent having to spend time trying to reverse something that was added.

 

How do I get a feature change raised to have this either reversed or at least an option to attach the email to the card or not?

 

 

 

 

Brittany Joiner
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 18, 2024

@davidrwood you can request features by going through support: https://trello.com/contact That should route you to the right place.

davidrwood
Contributor
October 20, 2024

Thanks. Dug through that lot and eventually found the link to Suggestions (here)

But the Create button on that page brings up a dialog that doesn't include Trello (when the issue type is set to Suggestion).

Am I missing something? I'm not a paying user (any longer, I used to have Trello Gold - hence I'm posting this thread here in the first place).


Brittany Joiner
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 26, 2024

@davidrwood ah i believe that workflow will only let you request features if you're a paid user

davidrwood
Contributor
October 27, 2024

So you know of no way to get a feature request raised (to revert or make this new and annoying feature) reverted or made optional?

Brittany Joiner
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 27, 2024

Not for non-paying users. 

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