How can I restore the login if I don't have the access to the registered account?

Andrey Linnik January 6, 2025

The email registered as login is not working anymore. 

I know the login and password for the Trello account, but it requires to verify through the email code. which I obviously can't receive. 

What is the way to log in? 

1 answer

0 votes
Mahmad Hanif Tai January 6, 2025

Hi Andrey,

I understand how frustrating it can be to lose access to the registered email for logging into your Trello account. Fortunately, there are a few steps you can try to regain access:

  1. Use Account Recovery Options:

    • Trello should provide an account recovery option for cases where the email is no longer accessible. Look for a "Having trouble?" or "Can't access your email?" link on the login page. This will guide you through the process of regaining access.
  2. Update Email Address:

    • If you're logged into Trello but just need to change the email address, try updating it directly in the account settings. Sometimes, you can bypass email verification if you're still logged in.
  3. Contact Trello Support:

    • If the recovery options don't work, the next step would be to reach out to Trello support. Explain your situation, providing your account details (without sharing sensitive information publicly). They may be able to assist you in verifying your identity and changing your registered email.
  4. Check Email Provider:

    • If you still have access to your old email account, make sure it's functioning correctly, and that it's not blocking emails from Trello. Sometimes, email filters or settings may prevent you from receiving important messages.

Let me know if you need more assistance, and best of luck getting back into your account!

Best regards,
Team Ringflow

Andrey Linnik January 6, 2025

1. Can't login link lead to the recovery link sending to the registered email - which I don't have access to. 

2. Can be done only after I'll be able to login to the account

3. Still didn't manage to find the option of direct chat or call with the support. 

4. As I told already the problem is not with the receiving the email, but that email is switched off from the domain side, so it is unaccessible. 

 

 

Andrey Linnik January 6, 2025

Screenshot 2025-01-06 at 3.43.46 PM.pngScreenshot 2025-01-06 at 3.44.05 PM.png

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