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It would be useful to understand where you are clicking the mailto-link?
Just to note, you can only send emails from Trello from the Trello card, i.e. to send outbound emails from Trello you will need to be in the context of the Trello card.
You won't need to create a specific mailto-link to send emails to SendBoard/Trello, as you can simply set up a forwarding rule from your mail client to forward emails from your existing mailbox to your SendBoard address. This way any emails sent to your email address will be forwarded and arrive on your Trello board. You can read more about setting this up here: Custom email address
Perhaps you could reach out to our helpdesk at email@example.com with some screenshots so that we can take a look and assist. I will keep an eye open for your email.