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HelpScout Power-Up No longer Linking


We have had HelpScout as a power-up for some time. It's randomly stopped under our power-ups despite the fact that it's showing as being added in our settings. Below are screenshots 1) showing that it is added and 2) not showing up under our power-ups.

I have tried deleting it and adding it back in and that did not work. I also tried adding it to a new board and that did not work.

Screen Shot 2022-11-18 at 10.09.38 AM.png

Screen Shot 2022-11-18 at 10.09.44 AM.png


UPDATE: I reached out to HelpScout and they advised nothing has changed on their end but they confirmed it didn't work for them either. Here is a console error I'm seeing:

Screen Shot 2022-11-18 at 11.56.10 AM.png

2 answers

4 votes
Amberr Foreman
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Dec 13, 2022

I've had this issue for quite some time. I would love to get an update when there is one as this is a crucial part of my team's processes.

1 vote
Luciana Munhoz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 22, 2022

Hi Tiffany!! Welcome to the community!

Thanks for reporting this! I saw that there is a bug report opened to dev team for this as other users are experiencing the same issue. 

While I don't have an ETA on when a fix for the issue will be pushed, as soon as one is available, we will deploy it.

Sounds like you have other reports of this, but wanted to register my team's need for this functionality to be restored as well. Confirmed with HelpScout that their systems are still operational.

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