@Jan without the specifics, I would just mention that you construct your report by using the pattern eg “From card [{cardname}]({cardlink}) the customer email is {{%email}}” it creates a link and use a CF. If your email is somewhere on the card the use{{%myemail}} to construct the downstream command to see with {$report_var} in the body of the email.
I don't know if this will help, but FYI here's the command I created to send a report on two of the lists from one of my boards (exactly as it is except the email address is changed).
create a report in variable "In_Progress" with all cards in list "In Progress" using pattern "[{cardname}]({cardlink}) members: ({cardmemberusernames}), created: {{cardcreationdate}} {{%Priority}} => due: {cardduedate} \n\n", create a report in variable "Checklist_links" with all cards in list "Checklist links" using pattern "[{cardname}]({cardlink}) ({cardmemberusernames}) {{%Priority}} => DUE on {cardduedate} \n", and send an email notification to "xxx@xxx.com" with subject "Report for #{datenumber}" and message "In Prog.:\n\n{$In_Progress}\n\n**Checklist links:**\n\n{$Checklist_links} \n\n"
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