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Having to log in on launch Mac app

Running Monterey 12.5.1 and Trello 2.13.6. The app is logging me out and forcing me to go through my SSO log in every-time every few days. If I completely quit the trello app I'm forced to log back in as well. 

Is there a known error and workaround for this? I would imagine the behavior should be similar to our other apps which require us to sign in every 30 days and not 2-3 days. 

1 answer

0 votes
Rafael Dill Atlassian Team Aug 30, 2022

Hi Arnie, thanks for getting in touch.

Rafael here from Trello Support, I hope you're doing okay!

When you are using a managed account, the time set for when you have to log in again with SSO is set by the admins of that Workspace.

You can see this information (Idle session duration) on this topic - https://support.atlassian.com/security-and-access-policies/docs/understand-authentication-policies/

I hope this information helps, if you need any further assistance, feel free to raise a ticket with is here - https://support.atlassian.com/contact/

All the best,
Rafael Dill
Atlassian Support - Trello

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