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Greyed Out Trello Covers

red_ August 5, 2023

I have a lot of cards and basically all of them have covers which are displaying GIFs or even still images of what I'm trying to display

The problem is that every once in a while, some cards get greyed out meaning all it shows is just care. Not just that, covers turn out grey for different cards for different people. So the problem isn't just one card, it's just a visual bug that keep going on and off

 

Not one day have a seen every single card in my Trello NOT be grey, at least 20% of them are just blank grey.

2 answers

0 votes
Sayed Bares [ServiceRocket]
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 5, 2023

@red_ is this happening to a single board or all? do you have power-ups enabled by any chance? can you share a screenshot of how the affected cards looks like? My guess is that this is something caused by a power-up

red_ August 6, 2023

The greyed out cards look something like this. When I click the card and scroll down to attachments, the picture is still displayers on the left side next to the link, so I know I didn't just attach a blank card.

It should have a image displayed similar to the one below the greyed out one.

red_ August 6, 2023

Also to add to this, I have the "Bulk-Actions" power-up enabled, but in the past, after turning EVERY power-up off, I still had this same problem happen, so it was to clear to my that it wasn't any of the power-ups causing this, so I just turned it back on. 

red_ August 7, 2023

Anyone?

Sayed Bares [ServiceRocket]
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 7, 2023

@red_ I would suggest reaching out to Trello Support. This is very strange behaviour and please do update us when this is resolved so it can help anyone else having the same issue.

red_ August 9, 2023

Alright thank you!

0 votes
Andy Gladstone
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 5, 2023

@red_ welcome to the Atlassian Community. What is the source of these images? Are they pulling from connections to internet sites? It could be an issues connecting to those sites or that your Trello is offline and restoring the connections. 

Also, how many images are we talking about per board? If you have a large number of images it could be that the loading time of the board is slow and that is why you are always seeing at least 20% of the images greyed out.

I hope this helps!

red_ August 5, 2023

So the images are directly from the screenshotting program called Gyazo, allowing you to crop a certain part of your screen. I don't know if that's the problem, please let me know.

Also, I do kind of think it's a loading problem, but even if I do stay in that page for hours, it will still turn out grey. I only have 1 board with like 50+ images and only a select few of them turn out grey and stay like that. I think if I come back later, those images that were grey before become normal, and ANOTHER set becomes grey.

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