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Google Chat no rooms loading

I have authorised the Trello app in a room and linked accounts with no problem. The Chat notification button has appeared on my board, but when I click it the list of rooms never populates. It just says 'Loading'. I have left it for 30 minutes and nothing has happened. I unlinked and re-did the whole process a couple of times, but always get stuck at this screen.


Trello chat not working.png

1 answer

0 votes
Cody C_
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Mar 14, 2023

Could you try from a second browser and/or from an incognito tab with extensions disabled to see if the issue may be related to a browser setting? It sounds like you're doing all the right things, but it's just not able to communicate with Google Chat.

We have more detail on troubleshooting there here:

If that doesn't help, could I ask you to create a ticket through This gives us access to a few more tools to help investigate, and we can discuss information that can't be shared in the community.

I'll keep an eye out for your reply!

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