Google Chat no rooms loading

[Arthur Robbins]

I have authorised the Trello app in a room and linked accounts with no problem. The Chat notification button has appeared on my board, but when I click it the list of rooms never populates. It just says 'Loading'. I have left it for 30 minutes and nothing has happened. I unlinked and re-did the whole process a couple of times, but always get stuck at this screen.

[Cody C_]

Could you try from a second browser and/or from an incognito tab with extensions disabled to see if the issue may be related to a browser setting? It sounds like you're doing all the right things, but it's just not able to communicate with Google Chat.

We have more detail on troubleshooting there here: https://help.trello.com/article/736-troubleshooting-browser-issues-with-trello

If that doesn't help, could I ask you to create a ticket through trello.com/contact? This gives us access to a few more tools to help investigate, and we can discuss information that can't be shared in the community.

I'll keep an eye out for your reply!