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Google Chat integration error

abeshunya
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May 17, 2024

When I integrate Trello in Google Chat,

Trello says "Integrating with Slack from Trello is ended. Continue integrating from Slack". (Screen shot is in Japanese)

 

That error message doesn't make sense.

It is Google Chat, not Slack.

and it is from Google Chat.

ScreenShot_認証  Trello_Google Chrome_2024-05-18_14-14.pngScreenShot_Uh Oh!  Trello_Google Chrome_2024-05-18_14-14.png

1 answer

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Mutya A
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 21, 2024

Hi there, 

Thanking for sending the screenshots, that is helpful! I tried to install the Google for Trello app and I did not get the same message about Slack. Did you try and install Slack Power-up first, and then followed by Google Chat? Were you able to authorize the Slack successfully before enabling Google Chat? 

Did you follow the same steps here: https://support.atlassian.com/trello/docs/trello-for-google-hangouts-chat/

If not, are you able to share the steps you took that lead to this error? If we are able to reproduce what you're seeing, I’ll pass on the details of that bug to our development team. 

Many thanks,

Mutya

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