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GMAIL notification when working on my own

I have a board that only I work on and I do not receive alerts to GMAIL about Due dates.
I got the email when I sent the TRELLO test email, so everything is technically correct and I do not understand why I do not receive the rest of the alerts on my board.

1 answer

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Hi @הגר לוי , 

 

Thanks for writing to us!

We would like to thank you in advance for being part of our Trello community and we will try to solve your problem / need in the best way possible.

There are three common situations that arise with notifications:

1.) You're not getting notified of actions you expect would trigger a notification

Right now, Trello will notify you of actions that happen for a card you are assigned to or are Watching. This means that your icon or Watching 'eye' icon is on the card. See also https://help.trello.com/article/799-watching-cards-lists-and-boards

2.) Trello is sending you emails, but you're not getting them

You can test whether email notifications are going out correctly with this link: https://trello.com/test_notifications. If that's working, Trello is able to contact you via email. Still not receiving emails? In some instances, Trello emails get marked as Spam or Junk and end up in your Spam or Junk folder. Marking the emails as not Spam or Junk should help.

3.) You're not getting email notifications in a timely fashion

By default Trello is set to email you periodically with notifications you haven't dismissed in the web interface. To receive instant email notifications, go to https://trello.com/your/account, scroll down to "Change notification email frequency", and select "Instantly".

Thanks for the detailed answer, I tried everything written here and nothing came to me as an email alert.

Hi @הגר לוי

Since you are receiving the test notifications (https://trello.com/test_notifications) in your email and your email notifications (https://trello.com/your/account) are set as "Change notification email frequency" / "Instantly", then you probably are not watching / following the correspondent card. 

Screen Shot 2021-12-13 at 10.02.25.png

In order to receive email reminders when you set the Due Date of a specific card, you must to be a card member and/or be watching the card. 

Screen Shot 2021-12-13 at 10.04.05.png

Note: when you add yourself or other board member to become a card member, it automatically start watching the card. When you set the due date reminder, it might take some minutes (up to 15 min) until you receive the email reminder. 

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