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Failed connect to api.trello.com:443 - Connection refused

Dear support!

 

I integrated my web application with Trello's REST API.

 

I used the following method: 'https://api.trello.com/1/members/me/boards?key={yourKey}&token={yourToken}', that I putted my key and token.

 

In sometime, it works, after three ou four requests, the Trello's REST API starts to return to my application 'Connection refused' like this: Failed connect to api.trello.com:443"; Connection refused.

 

I appreciate anything that can help me in that problem.

 

Thank you in advance!

1 answer

0 votes
Iain Dooley Community Leader Jun 14, 2020

@Anderson Souza Are you getting a 429 HTTP error code indicating a rate limit problem?

https://help.trello.com/article/838-api-rate-limits

Thank you for response, @Iain Dooley!

No. Only the following messages:

"Trying 23.36.86.242... 

Connection refused 

Failed connect to api.trello.com:443; Connection refused"

I believe that requests did not arrive in the Trello application. The server 23.36.86.242 is blocked.

I appreciate any information that help me.

I meant: "The server 23.36.86.242 can be blocking my requests"

Iain Dooley Community Leader Jun 15, 2020

@Anderson Souza Hmm I can confirm that I can run:

telnet 23.36.86.242 443

from where I am, can you do the same?

I can't. See the following message:

"telnet 23.36.86.242 443

Trying 23.36.86.242...

telnet: connect to address 23.36.86.242: Connection refused"

Iain Dooley Community Leader Jun 16, 2020

@Anderson Souza Hmm okay well can you send this info to the support team? You just go to trello.com/contact and jump through all the various automated hoops until you get to the real contact form.

Thank you, @Iain Dooley.


Before here, I had sent to support team, but I was instructed post here.


Yes, I will send the message there again.

Iain Dooley Community Leader Jun 16, 2020

@Anderson Souza I'll ping the team in Slack too, sorry for the runaround.

Nothing! I appreciate the support.

I sent the message in support too.

Iain Dooley Community Leader Jun 16, 2020

@Anderson Souza hey I heard back from one of the community support team via Slack, he mentioned this as a potentially better place to ask the question, @bentley  answers questions frequently on this forum:

https://community.developer.atlassian.com/c/trello

Thank you, @Iain Dooley 

I will send my question there too.

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