Error "The specified user does not have a valid profile" thrown by Windows 10 app

Hi guys,

I'm getting the following error when trying to launch Trello Windows 10  app: "The specified user does not have a valid profile" 


Internetz don't return anything about it.

Any clues please?



2 answers

Hi Tomas,

Marta here, from Trello Support.

Sorry to hear you're having issues with this. So we can further investigate, could you please reach out to us here:

Please give us more information on which device you're using, as well as your app's version and we'll be happy to take a closer look.



Thank you Marta,


the issue it turns out was most probably on Windows side since I got the same message with Evernote. Restart solved it.


Thanks for the great product!


Hi all,

so it turns out this was an issue with Windows and perhaps its own store app management. Got the same message with Evernote and solved it by (surprise!) restarting Windows.

Sorry for raising this and hopefully it will at least help another clueless user :-)


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