It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Error "The specified user does not have a valid profile" thrown by Windows 10 app

Hi guys,

I'm getting the following error when trying to launch Trello Windows 10  app: "The specified user does not have a valid profile" 


Internetz don't return anything about it.

Any clues please?



2 answers

0 votes

Hi Tomas,

Marta here, from Trello Support.

Sorry to hear you're having issues with this. So we can further investigate, could you please reach out to us here:

Please give us more information on which device you're using, as well as your app's version and we'll be happy to take a closer look.



Thank you Marta,


the issue it turns out was most probably on Windows side since I got the same message with Evernote. Restart solved it.


Thanks for the great product!


Hi all,

so it turns out this was an issue with Windows and perhaps its own store app management. Got the same message with Evernote and solved it by (surprise!) restarting Windows.

Sorry for raising this and hopefully it will at least help another clueless user :-)


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Trello

Develop a new Habit during Lockdown

If you had to thrive a new habit during a lockdown, what would it be? Trello

527 views 5 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you