Error Joining a board

[Mohamed Aref]

I need to join my company group to see a board but I am not able to. It is says"User already has a membership". But I didn't join any team and I am not able to see any boards shared in my company group. I tried to search for a help or a contact us button, but I can't find anything. Would you please help me to fix it?

[Rodolfo Moreira]

Hi Mohamed, Welcome to the Atlassian Community! Sorry to hear about your trouble.

It looks like your account has been deactivated in your company Enterprise. While we cannot reactivate your account for you, I recommend reaching out to your Enterprise admins (this is often your IT team) directly about this. If they have any trouble, please ask them to open a ticket directly with us so we can guide them.