Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,300,112
Community Members
 
Community Events
165
Community Groups

Epic Cards by Screenful (Power-up) not available to authorize by other uses

I enabled the Epic Cards by Screenful on a board but the other users on the board are not given the option to authorize it. It's the only power-up that I  have enabled on the board or even in the workspace. 

All of the users are guests to the board, do they need to be members of the workspace? If they do, it's confusing because it says the subscription page says free users have access to unlimited powerups. 

 

Any help would be greatly appreciated. 

1 answer

0 votes
Alex Waite Atlassian Team Sep 23, 2021

Hey David, if you've been able to authorise the power-up, I think the issue may lie on the power-ups side. If no one from the Screenful team answers your question on Community, can you contact them at support@screenful.com? 

I don't think the fact that your users are board guests should be an issue. That being said, I did test it, and it seems like the power-up itself is not letting board guests use it. For context, I enabled the power-up on one of my boards, added a test account as a board guest, then got this when trying to access the power-up from the guest's account:

Screen Shot 2021-09-24 at 11.23.35 am.png

The 'suggested solutions' link goes to https://screenful.com/epics-for-trello/#block-b5fb240026979d503132

I definitely recommend going to Screenful to see why this is. By 'team', I'm assuming they mean workspace and haven't updated their prompts, so if you can, can you try adding your guests to the workspace and see if they can access the power-up after that? 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Trello

Taco Tuesday: New years' resolutions with Trello

Congratulations to @Laura Holton , our latest winner of Taco Tuesday! And thanks to @Kristján Geir Mathiesen for sharing the picture of Taco having fun with his new friend  B...

2,399 views 28 41
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you