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I have the following situation:
Any idea of what's happening? This issue is causing huge impact in some processes we've put on top of trello.
Another option to consider is maybe our Email for Trello Power-Up. Emails are posted as comments on the card. New emails create new cards on your board and replies to your emails are attached as comments to the same card (regardless of when the email was sent).
Another feature you might find useful is being able to setup your own custom email address. This means that you can configure the sent "From" and the "Reply-To" address. You can read more about that here.
You're welcome to pop over any questions to email@example.com or simply add the Email for Trello Power-Up to give it a try with a free trial.
Hope that helps!
For billing purposes, 'Users' are only those Trello users who have been authorised to use the SendBoard Power-Up. You can manage user access and change your team size at any time from your SendBoard account settings. Here is a reminder of the pricing plans (Free, Essential and Pro) just in case: https://www.sendboard.com/pricing
I hope that help answers your question. Feel free to reach out to us at firstname.lastname@example.org if you need any help getting up and running.
I'm sorry to say that currently, we don't offer the option for you to extend the period email threads get tied up beyond 7 days. However, I appreciate your feedback and interest in having this option available. I'll be sure to pass it along to our team. We're always looking for ways to improve Trello, and your input is extremely valuable to us.
Hey @Marcio Kennedy Yatsuda! What you're experiencing with the Email-To-Board feature is something expected to happen because we only tie an email thread to comments for 7 days. After this time, all new replies on the same thread will generate a new card. I hope this answers your question.