Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Email to Board. Get originating email address


All emails to our '' get forwarded by our google apps email system to a Trello 'New Items' list.

Unfortunately the email address of the person sending the email address is not visible and I cant see how to get it.

This means that whilst we know the name of the person raising the support request we have no way of replying without delving into the support email account.



3 answers

1 accepted

0 votes
Answer accepted

Hey George!

Unfortunately, there isn’t really a way to fix this using the exact method you have set up. Trello currently sets up its Email to Board so that the cards are generated by a Trello user. You’ll see their username in the long Email to Board email address. There currently isn’t a way around this.

What you can do, however, is use a service like Zapier (

Have one of you IT admins sign up for a Zapier account using that support@ email address. Then they can create a Zap to create a card in Trello whenever an email is received. Zapier lets you edit the content of the card body and populate it with content from the triggering email, so you can easily set up a template that churns out a card description like this:

Subject: Email subject
Blah blah blah card description here blah blah blah.

That way you can see who sent it and reply easily.

I’m more than happy to assist in setting up a Zapier zap to make this work - just let me know :)

Thanks for the reply.

I have set up a Zap and it appears to do the job.

Happy to help, @pauasoftwarenz! Please don't hesitate to ask if you run into any issues with this setup or have any more questions. Have a good day :)

Hi @Devon Henderson , is it too late to ask for a step-by-step on how to setup zapier, or do I need to start another thread?

I'm also having an issue with sender email addresses not showing up in cards!

how to populate that sender's email to a custom fields such as Customer Email ID?

Hello @Devon Henderson,

this "email to board" feature is really great ! We have just discovered it recently and we really like it :) Good job whoever designed it !
The only thing we miss there is to see the sender email in the trello comment. I see the subject is already present there, written by bold at the top of the comment. Would it be possible to add there the sender email address as well ? It should not be hard to do and it would help a lot.

EDIT: I have just realized that the feature we use is actually called "Email for this card" while email address is in format "" 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Trello

Taco Tuesday: New years' resolutions with Trello

Congratulations to @Laura Holton , our latest winner of Taco Tuesday! And thanks to @Kristján Geir Mathiesen for sharing the picture of Taco having fun with his new friend  B...

2,362 views 28 40
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you