Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,362,003
Community Members
 
Community Events
168
Community Groups

Email notification on card for mentioning someone

Hi there, 

I am new to Trello and just getting the hang of it. I wondered if it is possible to set up an automation so that when someone is @ / mentioned in a card / someone comments on something and @ someone they then get an email notification that they have been mentioned?

I know it is possible in Jira to do this so i'm hoping it is the same in Trello but haven't quite figured that one out. 

 

Let me know

Thanks

Imogen 

2 answers

1 vote
Hannah Morgan Community Leader Jan 10, 2022

Hi @Imi_ol ! Welcome to the community :) did you manage to solve this one? The article Vero linked above should have all the information you need. Basically, by default, Trello will fire off a notification when someone is @mentioned in a card's comments or checklist item. In terms of receiving that notification, it's all dependant on how the person has configured their notification settings. By default, they'll be notified periodically, so that way, updates will be batched into one email. If you want people to be notified immediately, you can change this in your email notification settings as mentioned here.



If people still aren't receiving emails when they're being @mentioned in comments/checklists,  there is a bit of troubleshooting info here.

Let me know how you get on!

0 votes

Hi @Imi_ol 

   Look at this post, maybe can help you

   https://help.trello.com/article/793-receiving-trello-notifications

Cheers

   

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Trello

A Trello template to help you clean up your Confluence Space

Calling all Trello + Confluence users! We're celebrating all things Work and Wellness in our Confluence collection, where our team has been sharing activities to create more mindfulness around the ...

964 views 4 13
Read article

Atlassian Community Events