Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Email notification on card for mentioning someone

Hi there, 

I am new to Trello and just getting the hang of it. I wondered if it is possible to set up an automation so that when someone is @ / mentioned in a card / someone comments on something and @ someone they then get an email notification that they have been mentioned?

I know it is possible in Jira to do this so i'm hoping it is the same in Trello but haven't quite figured that one out. 


Let me know



4 answers

I would like to have that when mentioned with @ an email will be sent to the person, regardless of their notifications settings.

1 vote
Hannah Morgan
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jan 10, 2022

Hi @Imi_ol ! Welcome to the community :) did you manage to solve this one? The article Vero linked above should have all the information you need. Basically, by default, Trello will fire off a notification when someone is @mentioned in a card's comments or checklist item. In terms of receiving that notification, it's all dependant on how the person has configured their notification settings. By default, they'll be notified periodically, so that way, updates will be batched into one email. If you want people to be notified immediately, you can change this in your email notification settings as mentioned here.

If people still aren't receiving emails when they're being @mentioned in comments/checklists,  there is a bit of troubleshooting info here.

Let me know how you get on!

0 votes
Hussain Harun
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Feb 21, 2023 • edited

So like someone mentioned, Trello has built in email notifications. The downside is that is dependent how they have their notifications set up.

The way I prefer is to create an automation. For the Trigger, go to "Card Contents" and select the one that says "When a comment...". For the text add their full username (for example @hussainharun). Change it from "Starting with" to "contains". Then under actions go to "Content" and you'll see the "Send an email notification to". I added the person's email address that corresponds to the user name in the trigger. Then for the subject I wrote "Hey someone mentioned you in the {cardname} card"

Then you have to repeat this automation for reach user :)

0 votes
Vero Rivas
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Jan 06, 2022

Hi @Imi_ol 

   Look at this post, maybe can help you



Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events