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Email notification on card for mentioning someone

Hi there, 

I am new to Trello and just getting the hang of it. I wondered if it is possible to set up an automation so that when someone is @ / mentioned in a card / someone comments on something and @ someone they then get an email notification that they have been mentioned?

I know it is possible in Jira to do this so i'm hoping it is the same in Trello but haven't quite figured that one out. 

 

Let me know

Thanks

Imogen 

2 answers

Hi @Imogen O'Leary ! Welcome to the community :) did you manage to solve this one? The article Vero linked above should have all the information you need. Basically, by default, Trello will fire off a notification when someone is @mentioned in a card's comments or checklist item. In terms of receiving that notification, it's all dependant on how the person has configured their notification settings. By default, they'll be notified periodically, so that way, updates will be batched into one email. If you want people to be notified immediately, you can change this in your email notification settings as mentioned here.



If people still aren't receiving emails when they're being @mentioned in comments/checklists,  there is a bit of troubleshooting info here.

Let me know how you get on!

0 votes
Vero Rivas Community Leader Jan 06, 2022

Hi @Imogen O'Leary 

   Look at this post, maybe can help you

   https://help.trello.com/article/793-receiving-trello-notifications

Cheers

   

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